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Transfer fiat money to anyone around the world with WinPay

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Customer asset protection through licensed custody companies

USD 42M insurance coverage

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Connect your wallet and enjoy a seamless payment experience, anytime, anywhere, easy and convenient

FREQUENTLY ASKED QUESTIONS

Why was my KYC verification not approved?

After submitting your identity information, please be patience as the KYC review process will normally take about 5-10 minutes. There are several reasons if you fail to pass KYC. Currently, we do not provide support to residents of certain countries and regions, including Afghanistan, Belarus, Burma (Myanmar), Canada, Central African Republic, China, Cuba, Democratic Republic of the Congo, Ethiopia, Haiti, Iran, Iraq, Lebanon, Libya, Mali, North Korea, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, United States, Venezuela,Yemen, Zimbabwe, Burkina Faso, Congo, Cameroon, Jamaica, Mozambique, Senegal, Tanzania, Palau, Uganda, Burundi, Guinea-Bissau, Eritrea, Liberia, Rwanda, Sierra Leone, Croatia, Bosnia and Herzegovina, Montenegro, Macedonia, Serbia, Slovenia, Kosovo.

What should I do if my deposit does not meet the minimum required amount?

Each cryptocurrency has a minimum deposit amount on its respective deposit page. Since the deposit process is all completed on the chain, this amount depends on the gas fee for each chain transfer. Please do not attempt to deposit less than this amount as this may result in funds not being credited.

How long does it take for a deposit to be credited?

Normally, a deposit takes between 1 minute to 1 hour, depending on the network conditions. If your deposit has been pending for a while and has not yet been credited, please send your registered email, deposit address, and hash to our staff. We will assist you with further inquiries.

Your full range of cryptocurrencies Payment Platform

Create a convenient, secure cryptocurrency wallet experience for users around the world.

Join hands with RedotPay to embrace the new trend of cryptocurrency payment in the future!

Pay like cash, easy and convenient

Anytime, Anywhere, Lightning Payments, Secure: Use your cryptocurrency for everyday spending with WinPay.

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