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After submitting your identity information, please be patience as the KYC review process will normally take about 5-10 minutes. There are several reasons if you fail to pass KYC. Currently, we do not provide support to residents of certain countries and regions, including Afghanistan, Belarus, Burma (Myanmar), Canada, Central African Republic, China, Cuba, Democratic Republic of the Congo, Ethiopia, Haiti, Iran, Iraq, Lebanon, Libya, Mali, North Korea, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, United States, Venezuela,Yemen, Zimbabwe, Burkina Faso, Congo, Cameroon, Jamaica, Mozambique, Senegal, Tanzania, Palau, Uganda, Burundi, Guinea-Bissau, Eritrea, Liberia, Rwanda, Sierra Leone, Croatia, Bosnia and Herzegovina, Montenegro, Macedonia, Serbia, Slovenia, Kosovo.

Each currency has a minimum deposit amount on its respective deposit page. Since the deposit process is all completed on the chain, this amount depends on the gas fee for each chain transfer. Please do not attempt to deposit less than this amount as this may result in funds not being credited.

Normally, a deposit takes between 1 minute to 1 hour, depending on the network conditions. If your deposit has been pending for a while and has not yet been credited, please send your registered email, deposit address, and hash to our staff. We will assist you with further inquiries.